Privacy Policy

1. Introduction

Delta-X Research Inc. (“Delta-X Research,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website, use our products, or otherwise interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Delta-X Research is headquartered in Victoria, British Columbia, Canada.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

• Contact information: name, email address, phone number, company name, and job title when you fill out a contact form, request a demo, or download a document.
• Correspondence: the contents of emails, messages, or other communications you send us.
• Account information: credentials and profile details if you create an account for our software products.

Information Collected Automatically

• Usage data: pages visited, time spent on pages, referring URLs, and general browsing patterns.
• Device and browser information: IP address, browser type, operating system, and screen resolution.
• Cookies and similar technologies: see Section 6 below.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support.
• To deliver requested documents, white papers, and other resources.
• To provide, maintain, and improve our software products and services.
• To send relevant product updates and industry information, where you have consented to receive such communications.
• To comply with legal obligations and protect our rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. By submitting a form on our website, you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent may limit our ability to provide certain services.

5. Disclosure of Information

We may share your personal information in the following circumstances:

• Service providers: trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep the information confidential.
• Legal requirements: when required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: required for the website to function properly.
• Analytics cookies: help us understand how visitors use our site so we can improve the experience.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and associated correspondence are retained for a reasonable period to maintain our business relationship and provide ongoing support.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure hosting, access controls, and regular security assessments.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

9. Your Rights

Under Canadian privacy legislation, you have the right to:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Withdrawal of consent: withdraw your consent to our collection, use, or disclosure of your information.
• Complaint: file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The “Last updated” date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Delta-X Research Inc.
PO Box 42083, RPO 2200 Oak Bay Avenue
Victoria, BC, Canada V8R 6T4
Email: [email protected]
Phone: +1 250-592-2998